The ATO has adopted voiceprint technology as an option for identification of callers. Members of the community who use a telephone to interact with the ATO can elect to have a short “voiceprint” recorded. This will be used to verify the person’s identity for subsequent calls.
Second Commissioner Geoff Leeper disclosed that “In the last fortnight, over 30,000 Australians have already chosen to use our voice verification technology.” The ATO believes that the “voiceprint” identification will allow it to provide a more efficient and secure service. This is in the context of a call rate of some 8 million per year.
The ATO’s “voiceprint” technology creates a digital representation of the sound, rhythm, Read more