William Byrnes

The FCA is interested in the circumstances around banks closing customers’ accounts, or restricting access for new customers, over the last few years. It wishes to know more about what is driving account closure and how many customers—of which type—are affected. The FCA is also concerned as to whether “wholesale” derisking and financial exclusion from the withdrawal of banking services is occurring and if due consideration is being given to the merits of individual cases before a decision is made to terminate an existing account or to not grant a new account.

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