Harrison Smith and Justin Abold-LaBreche are improving IRS communication efforts. As Co-Directors of the IRS Enterprise Digitalization and Case Management Office with experience across multiple IRS offices, they spearhead efforts to modernize systems, simplify business processes, and empower employees to rapidly resolve issues in simplified digital environments.
The Enterprise Digitalization & Case Management Office, created in July 2020, addresses the need to modernize and consolidate many OLD systems, business processes and policies. They rise to the challenge of implementing digitalization and case management initiatives and improve the experience of IRS employees and taxpayers alike with the resources that congress has allocated.
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