The United States Senate Committee on Finance held a hearing on February 17, 2022 tax professionals and taxpayers should pay attention to right now. During this hearing they were “Spotlighting IRS Customer Service Challenges”. You can watch the hearing at this link. However, it is recommended you start by viewing the statements of the following individuals:

Senate Member Statements:

Mike Crapo Statement (R-ID)

Ron Wyden Statement (D-OR)

Witness Statements:

Erin Collins, National Taxpayer Advocate, IRS Testimony

Jessica Lucas-Judy, Director, Strategic Issues, US Gov Accountability

Jan Lewis, Chair, Tax Executive Committee, AICPA

You will find it very valuable reading these statements to understand what is going on behind the scenes, yet right out in the open during this hearing and testimony. Being informed is the best lesson.