I have worked with many CPA firms to establish and/or re-engineer their mentoring system and their performance review process. These two things are such an important part of the culture within public accounting firms.
Of course, there is a lot to talk about and a way to communicate in these areas. In fact, communication is one of the most challenging issues consultants to the CPA profession are seeing inside CPA firms.
I find that partners don’t communicate enough OR they have way too many meetings. I also get lots of questions about exactly how to communicate with a subordinate about their performance or how to give meaningful advice to someone you are mentoring.
At your accounting firm, as you enter the season of performance reviews and more frequent mentoring sessions, please keep in mind that you have a special power. Silence is power.
Inside your firm you probably know of situations where “the squeaky wheel gets the grease,” but if you really want to increase the power of your voice, silence can be a powerful tool.
In summary, inside accounting firms communication needs to be enhanced at all levels. In conversations inside your accounting firm, often silence is golden.
“After silence, that which comes nearest to expressing the inexpressible is music.”
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