Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.
The mission of TAS is to help taxpayers resolve problems with the IRS and recommend changes to prevent the problems. When constituents contact their congressional office for help with tax matter, TAS works closely with the congressional staff member to assist in the resolution.
In this case, the taxpayer was living overseas where their foreign bank had changed its policy for cashing checks, and consequently the taxpayer could not cash his IRS refund check. The taxpayer returned the refund check to the IRS but wasn’t successful in getting it reissued as a direct deposit. The taxpayer then contacted his congressional office for help.
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